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Data Protection & Trust

Privacy Policy

Last Updated: August 2026 | Effective for all CHKNA House customers

1. Introduction & Commitment

Welcome to CHKNA House ("we," "our," or "us"). We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy governs how we collect, store, utilize, and protect the data you share when browsing or purchasing from our platform.

2. Information We Collect

When you order, interact with our concierge, or subscribe to our club, we collect:

  • Personal Contact Data: Name, delivery street address, email address, and phone number for PAN-India shipping and tracking.
  • Payment Information: All payments are processed through 256-bit SSL encrypted third-party gateways (UPI, RBI-approved payment aggregators). We never store your credit card CVVs or bank PINs on our servers.
  • Device & Usage Data: IP address, browser type, and anonymous analytics to enhance your shopping experience.

3. How We Use Your Information

We use your information exclusively for legitimate culinary and commercial operations:

  • To pack, dispatch, and track your fresh regional snack orders.
  • To send WhatsApp and SMS delivery status updates.
  • To provide 24/7 customer support, beverage pairing guidance, and corporate hamper quotes.
  • To send seasonal product launches and 10% off club perks (you can opt-out anytime with 1-click).

4. Zero Third-Party Selling Oath

We strictly do not sell, rent, or trade your personal contact details, email addresses, or purchase history to third-party advertisers or data brokers. Your information remains strictly within CHKNA House and our verified delivery logistics partners (e.g., BlueDart, Delhivery).

5. Data Security Standards

Our website uses industry-standard 256-bit SSL encryption to safeguard all data in transit. All order databases are hosted on secure cloud infrastructure with strict access controls and firewalls.

6. Your Rights & Privacy Contact

You have the right to request access to your stored personal data, request correction of details, or request full deletion of your account. For any privacy queries, please write directly to our Data Governance Desk at info@chknahouse.com or message us on WhatsApp at +91 96236 19461.