Home Collections Pairing Guide Our Story Why CHKNA FAQs Contact Order Collections

Shipping & Refunds

Fast 1-2 day metro dispatch • Airtight keepsake packaging • 100% replacement guarantee

1. Express PAN-India Dispatch

All CHKNA orders are freshly packed and dispatched within 24 business hours from our artisanal kitchens. We deliver to over 19,000+ pin codes across India through Tier-1 express air couriers (BlueDart, Delhivery, Expressbees).

  • Metro Cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, Kolkata): Delivered within 1 to 2 business days.
  • Rest of India (Tier 2 & Tier 3 Cities): Delivered within 3 to 5 business days.

2. Free Shipping Threshold

We offer 100% FREE Express Shipping on all orders above ₹499. For orders below ₹499, a nominal flat express logistics fee of ₹49 applies.

3. Airtight Keepsake Packaging & Freshness Guarantee

Every snack is packed in food-grade, nitrogen-flushed, airtight luxury tins engineered to withstand humidity and rough transit while locking in 90-day crisp crunch.

4. 100% Damage Replacement Guarantee

Food safety and customer delight are our highest priorities. In the rare event that your package arrives with broken seals or transit damage:

  • Take a photo or quick video of the damaged packaging.
  • Send it to our WhatsApp Concierge at +91 96236 19461 or email info@chknahouse.com within 48 hours of delivery.
  • We will immediately send an instant free replacement box without hassle or delay.

5. Cancellation Policy

Because we dispatch orders rapidly within 24 hours, cancellation requests can be accepted only before the order has been handed over to the courier partner. Once tracking is generated, orders cannot be cancelled mid-transit.